Delivery for products varies across GrabOne deals depending on the supplier.
Before you purchase any deal, make sure you read the conditions – these contain all the information about shipping costs, timeframes and whether a pick-up option is available.
Please note: GrabOne Store purchases are only able to be sent within New Zealand to New Zealand delivery addresses.
How much does delivery cost?
Because we work with a wide range of suppliers, freight costs can be different from deal to deal.
We make these costs as simple and transparent as possible, and explain any delivery costs in the conditions section on each deal.
I have a rural address, can I still get it delivered?
We encourage all our suppliers to offer rural delivery options. Sometimes these cost more to deliver and the freight charge may be slightly higher - but this will be clear on the deal. Just make sure you choose the right delivery option for your address to make sure there are no delays in getting your product to your door.
Can I pick up my product?
Some deals have a 'pick-up' collection option and details will be displayed in the deal conditions. If you live within reach of the pick-up address and have the necessary transport, it's a great way to save even more!
Please note, you will still be required to enter a delivery address at checkout when selecting pick-up options, however no shipping costs will be applied. There will be details to contact the seller to arrange collection of your order.
I've received a coupon for a delivery deal, what do I do?
Some product deals require you to order online directly from the supplier. This is usually the case when they are making personalised or custom products to order and need more information from you.
Simply follow the instructions on the voucher under 'Redemption Instructions', and any additional instructions on the supplier's website, and your product will be dispatched to you as advised.