Please contact us here for any refund/return requests.
GrabOne Return / Refund Policy
GrabOne is one of New Zealand’s biggest eCommerce sites and a leading marketplace for deals. Our site is where NZ or Interntional based sellers sell their products, services and experiences. Each seller has their own returns process, yet as per our merchant terms & conditions, each seller’s return process must be in line with the NZ Fair Trading Act (FTA) and Consumer Guarantees Act (CGA).
Change of mind returns:
We do not return or refund for change of mind purchases.
Damaged, incorrect or faulty product returns:
If a product does not meet an acceptable quality, is not fit for particular purpose, or does not match the description, then GrabOne will work with you and the seller to provide a solution.
Please contact us here as soon as possible after receipt of the product or fault with your purchase ID. Please retain all original packaging until we have arranged a remedy with you by contacting the seller.
Resolutions to damaged or faulty products may include a repair of the item, a replacement, or refund of your money. This is dependent on a case-by-case basis.
Experiences & Escapes refund requests:
The availability and total costs of cancellations, changes and refunds depend on each seller’s terms, conditions and policies within the parameters of the NZ Fair Trading Act (FTA) and Consumer Guarantees Act (CGA).
When you make a purchase, you agree to be bound by the relevant seller’s terms and policies and the booking instructions on your coupon.
In general sellers require a minimum of 48 hours notice for any refunds to be considered.
Please contact us here for any refund requests on your experience or escapes purchase.