Needing assistance with a recent purchase you made via GrabOne? Good news! Our friendly and dedicated team are here to assist you with your query.
If something goes wrong, we'll get it sorted quickly and fairly inline with your rights under the Consumer Guarantees and Fair Trading Acts. Our customers have chosen GrabOne as New Zealand's favourite and most trusted group buying website, and we take that reputation pretty seriously.
Our GrabOne Helpdesk team are based in Auckland and are available Monday to Friday, 8am to 4:30pm.
How do I contact the GrabOne Helpdesk team?
You can reach the team by using our Contact Us page on the GrabOne website, please ensure you are logged into your GrabOne account so your query is linked to your account and purchases.
If using our Contact Us form isn't quite your style, flick us an email at helpdesk@grabone.co.nz providing as much information as possible.
The GrabOne Support team aim to get back to you within two business days.
Please note: The GrabOne Helpdesk does not have a dedicated Customer Support phone number.